Refund policy

Return & Refund Policy

We Want You (and Your Big Buddy) to Love What You Got!

At Big Paws Collective, every shirt is made especially for you. We want you to love your order as much as your big dog loves taking up the entire couch.

If something arrives wrong, damaged, or defective, we're here to help make it right.

Our 30-Day Quality Guarantee

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 calendar days of delivery.

Qualifying issues include:

  • Damaged or defective items

  • Incorrect products, sizes, colors, or designs sent by mistake

  • Manufacturing or printing defects

For confirmed qualifying issues, we'll arrange a replacement at no additional cost or provide a refund, as appropriate.

Size Exchanges & Change-of-Mind Returns

Because our products are printed specifically for each order, we cannot offer returns or free exchanges when:

  • The wrong size or color was selected during checkout

  • You change your mind after ordering

  • The product arrives as ordered but you would prefer a different style

We strongly recommend reviewing the size guide before purchasing.

If you're unsure about sizing, email us at support@bigpawscollective.com before placing your order. We're happy to help!

How to Report an Issue

If something isn't right with your order:

  1. Email support@bigpawscollective.com within 30 calendar days of delivery.

  2. Include your order number.

  3. Describe the issue and attach clear photos showing the problem, including the size tag or measurements if relevant.

We'll review the details and help arrange an appropriate resolution.

For confirmed manufacturing or fulfillment issues, you generally won't need to return the defective item unless we specifically request it.

Refund Processing

Once a refund is approved, we'll process it promptly to your original payment method. The time it takes to appear in your account may vary depending on your bank or payment provider.

Questions? We're Here to Help!

We know shopping online can sometimes be tricky — especially when you're trying to find the perfect tee for a proud big-dog parent.

Reach out to support@bigpawscollective.com, and we'll do our best to help.

Big Paws. Bigger Love.

This policy does not limit any rights you may have under applicable consumer protection laws.